We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unwashed, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact us at info@wearevillain.co.uk. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Your Statutory Right to Cancel
If you are a UK or EU consumer, you have the legal right to cancel your order within 14 days of receiving your items, without giving any reason, under the Consumer Contracts Regulations. To cancel, simply let us know in writing at info@wearevillain.co.uk within that 14-day window. You then have a further 14 days to return the goods to us. This statutory right sits alongside our 30-day return policy, and nothing in this policy affects your legal rights.
Damages and Issues
Please inspect your order as soon as it arrives and contact us immediately if an item is faulty, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
For hygiene reasons we cannot accept returns on underwear or socks once the packaging has been opened. We also cannot accept returns on gift cards or on custom and personalised items. Please get in touch if you have any questions about a specific item.
Sale Items
Sale items may be returned in line with your statutory rights. Please contact us before sending anything back.
Exchanges
The fastest way to get the size or piece you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within 5 to 10 business days. Please remember that it can take additional time for your bank or card provider to process and post the refund.
Questions
You can always contact us with any return question at info@wearevillain.co.uk.
